Customer Care
Delivery & Returns
Every table is made by hand, for you. Here is how it reaches your home, and how we look after it once it does.
01
Delivery & Shipping
Made to order
Your table does not exist until you order it, and that is intentional. Our craftsmen begin work as soon as your order is confirmed and payment is received. Please allow 1–2 weeks for your table to be made before it is dispatched.
What to expect
- Order confirmed. You receive a confirmation email with your chosen finish.
- Handcrafted. Your table is made to order over 1–2 weeks.
- Dispatched. We email you when it leaves our workshop.
- Delivered. A trusted local courier, experienced with furniture, brings it to your door.
Careful handling
Our tables are substantial, handcrafted pieces. Every order is packed with care so it arrives in perfect condition.
Outside the UAE?
We currently deliver within the United Arab Emirates only. If you are elsewhere and would love a piece, write to us at contact@mingandmayfair.com and we will see what we can do.
02
Refund Policy
Every Ming and Mayfair table is handcrafted to order and finished in the wood, accent or colour you choose. Because each piece is made especially for you, we are unable to offer refunds or accept returns once your order is placed.
Our promise
If anything arrives damaged, we will fix it.
Should your table arrive damaged or with a defect in its making, we will repair it, or replace the affected part, at no cost to you.
How to let us know
Email contact@mingandmayfair.com within 48 hours of delivery with:
- your order number
- a short description of the issue
- clear photos of the damage
We will reply within 1–2 business days to arrange the repair.
Before you order
Please take a moment to check your table, finish and accent before checking out. We are always happy to help you choose, so just write to us with any questions.
By placing an order with Ming and Mayfair, you agree to this policy.